For a number of years I’ve been selling my out-of-print books via my website. I had a large initial stock – at least of the Bantam books – because my former editor moved her office to a different floor, and in the process she discovered several cases of my books in a storeroom and was nice enough to send them to me.

Selling these books is not exactly a lucrative enterprise given the time, trouble and postage it takes to mail them – especially from Hawaii – but I would much rather the books were read than not, and it’s really gratifying that people will seek me out.

I’ve also found that as time goes by more and more of my orders are from Great Britain, Australia and New Zealand. This is really flattering, because these buyers are willing to pay additional postage of $22 or more. But the paperwork!

Generally I am not one to bash the US Postal Service. In my experience they almost always do a great job, and generally speaking it’s just as efficient and far cheaper to send something to or from Hawaii by Priority Mail than by one of the delivery services.

But with international packages a customs form needs to be filled out. Recently the USPS decided that this should be done online. If I don’t fill it out online, then the clerk at the post office will have to take my hand-filled form and enter it into the computer there. But the online form requires a phone number, both mine and the recipient’s. Well, mine is an unlisted home number not for distribution, and I may or may not have the recipient’s via PayPal. However, I have to enter something or the form won’t submit, so a string of zeroes has to do. Naturally it turns out the final form says “phone number if available.” Maybe the website and form should get on the same page?

But here is my primary complaint: the form is 4.75 inches high, there are five copies, and each copy prints out on a separate sheet of letter-size paper! Two forms could easily fit on one sheet of paper, but no. Apparently a decision was made to waste resources. So instead of the post office paying to produce a five-sheet form of very thin paper of the correct size, everyone using this form must now waste 2.5 pages of much heavier, letter-size paper.

I will be very interested to hear what our postal clerks have to say about this when I go to mail my package tomorrow.

Posted on: Wednesday, October 14th, 2009 at 6:06 pm
Categories: General, Publishing.